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HUMAN LEARNING -
NATURAL DRIFT TO LOOSE COMMUNITIES OF PRACTICE
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 HUMAN
LEARNING - ONLINE TEAMS TOO DIFFICULT — D E B R I E F — When you move away from natural human communication channels, ie., face-to-face frequent communication, then you will ALWAYS have greatly inferior communications amongst human beings. This study confirms this proposition AND explains the reasons to pursue this proposition. Problem number one- a poor shared context- ie., real misunderstandings, occurs even when we have face-to-face communication firmly in place !!!! So why do we expect it will magically disappear when we distance ourselves greatly through digital communication ? Our aim, particularly when dealing with high intellectual analysis work, must be to optimise natural dialogue channels. Without it, this study is inferring, you will not create sustaining work communities. Global online teams is a working concept that is extremely ambitious and quite obnoxious in its aims. Some companies continue to experiment with them... without evaluating their efficacy. Have they ever carried out an independent survey amongst participants to see what could really be improved ? This study shows that the costs outway the benefits if companies bothered to analyse their global teams carefully. Xerox showed it could be done but a large part of their global teams met physically to streamline their global technology. Cramton clearly argues for a gifted Group Facilitator, if not several of them, if online teams need to be resorted to. She clearly states that its all to do with human communication and motivation and less to do with technology connections. Frankly, I am also not convinced in its true effectiveness for another reason. Each subsidiary of the large company has there own business objectives that would inevitably overshadow some global team setups. Unless global concerns is clearly part of one's job description it will always be resorted to as 'when I get some free time' chore. It will end up being a chore... because your local manager is not openly encouraging and rewarding you for it. If 'common ground' is the mountain top then natural dialogue methods is the pathway. You cannot short circuit/ expedite natural dialogue ... OK ? ____________________________ |
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