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HUMAN LEARNING -
NATURAL DRIFT TO LOOSE COMMUNITIES OF PRACTICE
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 AUSTRALIAN
KM CHAPTER DEBATES SHARING VS COMPETING DILEMMA.
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DEBRIEF - This was a good test to see how articulate some KM practitioners are in communicating their business case. I was disappointed with what I heard. Most presentations were littered with unsubstantiated opinions, loose hypotheticals and scant case studies given in the time frame each had. And there was little conviction in their voice. As seen, the case for the negative succeeded ! Give me SEVERAL case studies in your argument. Give me WELL-DETAILED case studies. You can't just give "Mao" in one sentence then followed by "Xerox PARC" in the next. Try Nucor 2002 study. Give me industry SURVEYS. None were given... try European 2001 study. Give me wide employee SURVEYS. Give me your local employees SURVEYS... your actual main users of KM- some personal success stories. Give me the BUSINESS DRIVERS for holding your view. There were few strong links to business drivers all night ! This made for unbalanced arguments. And in KM it is the individual knowledge worker that RULES this business process. They alone are the customer. Yet.. individual psychological principles were largely ignored. Unacceptable. So... no statistics...no surveys... no recent endeavours to get us excited... no sound psychological or sociological arguments (e.g., Australian Hugh MacKay's work) presented. And it just seemed disorganised, apart from the last debater. It left me wondering what their direct managers would say to the arguments that were presented. Would they be strong enough to warrant keeping their existing KM services ? I think not. Their efforts reminded me so much of the recent case study detailing Karen's predicament in having her main programs cut. Conclusion. I appreciated us taking a temperature check on how well we are communicating the rationale of KM (sharing vs hoarding knowledge). I fear we have a long way to go. The objective of making KM a mainstream business process will be determined by us as KM practitioners learning to sell the paradigm to all and sundry. We must learn to become good business communicators of our discipline to "first-timers." Are you one ? And what are you doing about it ? ___________________________________________________________ |
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