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Interviews
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KM Session Group

Case Study Antidote to Individualism Attitude
Dr Wilson Tay, Chief Operating Officer & Business Mentor, Malaysia

Print    AUDIO : 6:06 Minutes

INTERVIEW TRANSCRIPT

_____________________________
Gary - I still want you to explain to me what's your antidote to individualism will be...
_____________________________
Wilson -
OK.
My belief is that you will not be able to hold them. There will be spin off. Those of, as you say, you cannot satisfy, or those who are too expecting, too demanding, they will break off.
_____________________________
Gary- So, you've got to lose them anyway, right....
_____________________________
Wilson -
Yes... We've got to accept that.

The new workers, if they are going to stay for a year.. if we are going to have them for a year and work them productively and capture the knowledge, it will be good enough for me. Right.

But, what I am hoping is that the social group will be the core. There will be a few that align themselves to this core. Some will spin off at the periphery - that's OK.

But if we continue to keep this core, I am sure, I can actually attract more people to this core....

Keep that core. I believe there will be a number of key people. And what they want to enjoy is enjoy the achievement. These are very.... But lifestyle is very important - you need to have fun... You need to have fun... And that is the challenge... how to keep them you know, sort of engaged in their own way.
_____________________________
Gary - Is that fun at work ? Or fun doing work ?
_____________________________
Wilson -
Fun at work... Fun at work. And fun doing work...Both.
_____________________________

Work now is community. What now was traditionally one church in one village and everyone knew each other, in the modern western world, is non-existent. The workplace is now the community. And so if we can create a satisfying lifestyle for that individual they WILL put in that performance and enjoy at the same time.
_____________________________
Wilson -
For example, we have three teams of people. One, there are designers, the programmers. Now these people don't know the... They will come in as they when they come in.

So we have initially a team of project implementors. They come in on time. Right on time. Deadlines and you are very good project managers.

So to create one simple rule would not work for these two people. So you've got to adopt that flexibility. But so as to finish the task. They can come in at 10 but they are the ones that stay 11 or 2 in the morning to finish the project.

So, its to provide that versatility in terms of work... working arrangement. Right. And that is why we call... we make it fun at work. We have games like the 'foozball' to get off steam... they would go in there and just.. So the work environment has got to be fun, because its a totally different mindset of people.

I've seen a new phenomenon - very impatient, sometimes very arrogant as well. They think they know a lot. But the good thing about it is the last two years in Malaysia recently...because of the dot com phase down.. most of these people have come down to earth. They've hit earth very hard. (Laughter)

And that is good. Early on they were shifting. They thought, in fact...they were employing the people whom they wanted to work for. But... I think it has gone back to some sense. You can actually get these people.

They're looking for an ... a behaviour. They work in groups. If you can keep the core group, there will be peripheral spin off. And those are the individuals that some personality and values mismatch. But generally if you can form the core group, these are the core group we want to look for.
_____________________________
Gary - And what's your techniques and approaches for getting that core group ?
_____________________________
Wilson -
OK.
A lot of team building.

You get them down into the jungle. And they have to survive. They have to look after each other. So we do a lot of that because they are young. I mean I'm probably the grandfather there. I'm the oldest in the group !

This company is exciting because I have been coaching the CEO, very young, from the zero base, and it is worth a lot in terms of value now. But they still have not... because they have venture capitalists coming in, the venture capitalists feel more comfortable with people who seem to be in corporate arena.

But the idea is... we do a lot of outdoor activity. And they like it. So there is a lot of team support.
_____________________________
And you as a leader spend time with them. Well, most leaders spend time in their offices sending emails and memos. Whereas you're having a higher level of interaction with your staff it appears.
_____________________________
Wilson -
And you have to !

I think traditional managers don't spend enough time on whatever we call the one on one. You got to do the one on one.... understanding each one of their needs.

It's going to be more demanding now because you cannot manage people as a generic group. In old organisation, we do that, right ? You are suppose to come in and do your work. But I think a lot of it has to do with a lot more hand holding.... I need to understand you as an individual...how you can contribute to the company and how I can fulfill your needs as well. And it is going to take a lot of time taken.
___________________________________
Gary -
I was going to say to that...as a manager.. that takes away traditionally what a manager does, which is work by themselves, seeking, writing, stuff like that. All that time is now having shrunk because you are now spending time now with Spiro. You and you (pointing). We don't know what is going on. Then it's time for Duncan.
_____________________________
Consuming, isn't it ? And yet the richest form of transmission has just happened. He has been able to convince me very personally about certain matters. Whereas emails, memos and generic information don't impress me as much as personal, emotive type of communication versus dry text communication. We are finding the group structure he alluded to earlier is very powerful when we get people of whatever age group of whatever interest group.

_________________________________________________

Can Today's Workers Adapt to the New Knowledge Worker Mindset ?
- Mr Duncan Wong
Further Issues Towards adapting to New Knowledge Worker Mindset
- Dr Wilson Tay
Codification in an Individualistic World ?
-Mr Gary Oliver

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